Blogs

Customer Satisfaction: How sophisticated is your approach?

Businesses exist with one purpose: to get and keep customers who enjoy the benefits the business provides to them. Achieving that requires businesses to have a good understanding of what customers va…

Don't just solve Problems - Preempt them!

Most business owners are guilty of group –think when it comes to customer service. Most believe that if we (or our employees) can be courteous, responsive, helpful and meet a customer need quickly, …

The Personal Touch(es)

Have you ever: - called a company for a quote and never got a return phone call? - described your future needs to a business, got an enthusiastic response, and nothing happened? - met someone…

After the Goal

We live in a success-oriented society where there can be significant rewards for personal achievement such as high self-esteem; money; fame; a long life; deep spirituality; a lasting legacy, and so on…

The Speed of Business

You’ve left home with your family headed to the mountains for a week of cool weather, hiking and water sports. It’s a long trip but one you’ve done many times and there’s never any traffic th…

What leaders can learn from 8th grade science.

Remember when you first learned about the concept of magnetism? If your experience was like mine, you ran an experiment using iron filings dumped onto a flat surface. They lay there in a random, hap…

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